Contact
We answer. Plainly.
Questions about your order, your plan, or the process — one email reaches a person who can help.
Support
General questions
For billing, shipping, account, and general questions, email or call our support team. We respond to every message.
Elevate Telecare LLC · 29611 Abelia Rd, Canyon Country, CA 91387
Medical concerns
Questions about your treatment, dose, or side effects belong with your provider, not with support. Message your provider directly through your secure patient portal — they review your case and respond there.
If you believe you are experiencing a serious side effect or adverse reaction, contact your provider through the patient portal right away so they can advise you on next steps.
If this is a medical emergency, call 911 or go to your nearest emergency room. Do not wait for a portal response.
Already a patient
Your patient portal is where care happens — provider messaging, dose adjustments, refills, and shipment tracking, all in one place. No download required.
New to Toned? Most answers live in the FAQ and how it works.